Contact Center Technical Learning Journey Digital Engagement = 12 hrs Service Cloud Voice = 6 hrs Contact Center = 10 hrs Self-Service = 4 hrs Contact Center Certi昀椀ed Service Cloud Consultant Accredited Professional Contact Center Enhance Customer Service Enhance Customer Service Get to Know Satisfaction with Digital Satisfaction with Voice Self-Service Engagement Start Here Overview Overview Voice Overview Overview Shift Scheduling Messaging Hands on Practice Readiness, Templates, and Components Feedback Management Omni-Channel Con昀椀gure Self-Service Components Einstein Bots Setup and Con昀椀guration Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on