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Technical Learning Journeys

Technical Learning Journeys

Partner Guide to Credentials Learn skills to meet customer needs now and in the future. Salesforce skills enable Partners to: Why credentials matter Customer demand for Salesforce skills is almost three times compared to other cloud computing platforms. For Salesforce partners who are looking to win business, your credentials matter. Partners need to be able to demonstrate expertise during the sales process in order to win business. Customers want to feel con昀椀dent that their partners are equipped to drive tangible business outcomes, and globally-recognized Salesforce credentials Demonstrate Gain global Drive customer validate that. Certi昀椀ed professionals have greater skills and in昀氀uence and are: expertise recognition success 5.5X 90% 35% more in昀氀uential more productive more impactful

What’s a Credential Anyway? Superbadges & Super Sets Certi昀椀cations Accredited Professional Credential Skill-based credentials provide hands-on Role-based credentials validate expertise Credentials that cover advanced experience solving real world business and provide a competitive edge in core cloud training and deeper problems, and showcase expertise in a the Salesforce ecosystem. Entry-point product and industry expertise speci昀椀c domain. credentials available for individuals with 0-6 months of Salesforce experience.

Salesforce Certi昀椀cations & Accredited Professional Credentials — You need both! Partners need both Salesforce certi昀椀cations and Accredited Professional credentials to demonstrate expertise to customers. Accredited Professional credentials, along with Salesforce certi昀椀cations help di昀昀erentiate your 昀椀rm based on customer-validated industry expertise, Salesforce product knowledge, and customer success. Salesforce Accredited Certi昀椀cations Professional Credential Available to anyone looking to Available to partner consultants validate expertise in a speci昀椀c and Salesforce employees Salesforce role with a focus on building skills to Covers nearly half of products become implementation ready plus introductory trails/badges Covers advanced core cloud training and deeper product and industry expertise Partner Learner Salesforce 昀椀eld service career path example: Admin Cert Service Cloud Cert Salesforce Field Service Cert Advanced SFS AP Routing Optimization AP

Table of Contents Technical Learning Journeys Platform & Data Applications Industries & Revenue Platform Commerce Cloud Tableau Industries • Experience Cloud • B2C Commerce • Developer: Desktop Specialist • Financial Services • Automation • Salesforce Commerce for B2B • Developer: Consultant Role • Insurance • Security & Privacy • Order Management • Administrator: Architect Role • Health Cloud • Platform Developer Einstein • Manufacturing Cloud • Einstein Next Best Action Customer 360 Cross Cloud • Rebate Management • Heroku • Sales Cloud Einstein • B2C Solution Architect • Loyalty Management • Mobile • Service Cloud Einstein • B2B Solution Architect • Scheduler • CRM Analytics - Einstein Discovery, Prediction Builder • Commerce Cloud Einstein • Enterprise Architect • Consumer Goods Cloud: REX • AI + Data + CRM Sales Cloud • Consumer Goods Cloud: Trade Promotion • Data Cloud • Sales Enablement .Org & Slack Management Marketing Cloud • Sales Engagement Slack • Communications Cloud • Marketing Cloud Administrator • Sales Cloud • Slack • Public Sector • Marketing Cloud Developer • Sales Performance Management .Org • Energy & Utilities • Marketing Cloud Architect Service Cloud • Education Cloud • Media Cloud • Contact Center • Salesforce for Nonpro昀椀ts • Net Zero Cloud MuleSoft • Core Service Cloud • Developer Revenue Cloud • Self-Service • Revenue Cloud • Operations • Field Service • Automation • Revenue Intelligence

Platform • Experience Cloud • Automation • Security & Privacy Platform & Data • Platform Developer Technical Learning Journeys • Heroku • Mobile • CRM Analytics - Einstein Discovery, Prediction Builder • AI + Data + CRM • Data Cloud Marketing Cloud • Marketing Cloud Administrator • Marketing Cloud Developer • Marketing Cloud Architect MuleSoft • Developer • Operations • Automation

Technical Learning Journey Experience Cloud Training Time = 27 hrs Developer = 35 hrs Experience Cloud Fast Path Self-Service Partner Relationship Experience Cloud Management Advanced Topics Salesforce CMS Accredited Professional Certi昀椀ed Experience Cloud Consultant Start Here Experience Cloud Basics Learn Channel Management Lightning Web Runtime Build Websites and Portals with CMS Sharing, Visibility, Plan Intro to Sales Cloud PRM Content and CMS Review: CMS for and Licensing B2B Commerce Branding, Personalization, Build Setup Sales Cloud PRM Experience and Review: CMS for Marketing and Content Personalization Templates and Themes Manage and Moderate Success with Sales Development Cloud PRM and Integrations User Creation Stay Updated Stay Updated Sharing and Security and Authentication Adoption and Analytics Deployment and Scale Administration, Setup, and Con昀椀guration Customization Considerations and Limitations Technical/Product Non Technical/Business Curriculum Course Roadmap Learning tracks Credentials Hands-on

Technical Learning Journey Automation Process Automation = 20 hrs OmniStudio = 22 hrs Developer = 35 hrs Process Automation Process Automation Specialist Orchestrator Module Process Automation Join Partner Superbadge Accredited Professional Community Start Here Get Started with Flows Lightning Flows Flow Testing and Distribution Hands-On Learning Orchestrator Join Partner OmniStudio OmniStudio Trail OmniStudio Developer OmniStudio Consultant Community Start Here Get to Know OmniStudio Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Technical Learning Journey Security & Privacy Training Time = 20 hrs Developer = 35 hrs General Security Salesforce Shield Security Center Join Partner Multi-Factor Authentication Data Mask Privacy Center Community Start Here Security Basics Fundamentals Fundamentals User Authentication Safeguarding Account Access Event Monitoring Fundamentals Core Concepts Fundamentals and Management Salesforce Identity Rollout Strategies Platform Encryption Core Concepts Privacy Core Topics Salesforce Security in Action Non-Core Field Audit Trail Advanced Security Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Technical Learning Journey Developer Javascript Developer = 33 hrs Platform Developer = 56 hrs Developer = 35 hrs Javascript Developer Track Prepare for your Salesforce Lightning Web Components Study for the JavaScript JavaScript Developer I Credential Specialist Superbadge Developer I Exam Javascript Developer Start Here Prepare for Your Salesforce Advanced APEX Specialist Data Integration Specialist Platform Developer I Credential Superbadge Superbadge Platform Developer Track APEX Specialist Superbadge Study for the Platform Prepare for Your Salesforce Developer I Exam Platform Developer II Credential Start Here Platform Developer I Platform Developer II Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Technical Learning Journey Heroku (Developer & Architect) Heroku Developer = 15 hrs Heroku Architect = 17 hrs Developer = 35 hrs Heroku Architect Heroku Developer Heroku Platform and the Certi昀椀ed Heroku Developer Accredited Professional Twelve Factor App Heroku Architect Methodology Join Partner Community Heroku Flow: Deploying Apps with the Heroku Developer Ex Start Here Heroku Platform and Heroku Platform: Securing the Twelve Factor Your Apps and App Methodology Data on Heroku Heroku Flow: Deploying Apps Heroku Data: Administration with the Heroku Developer Ex and Features Overview Heroku Platform: Securing Heroku Enterprise Your Apps and Administration and Data on Heroku Features Overview Heroku Data: Architecting Heroku Data: Architecting Solutions with Managed Solutions with Managed Data Services Data Services Heroku Platform: Architecting Heroku Platform: Architecting Heroku and Salesforce Heroku and Salesforce Integration Integration Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Technical Learning Journey Mobile Training Time = 48 hrs Developer = 35 hrs Mobile Learning Journey *note the mobile architecture exam is no longer o昀昀ered but the recommended content is Mobile still relevant. Join Partner Community Start Here Salesforce Mobile App Mobile Publisher Lightning App Builder Lightning Web Components Building Apps Using Salesforce Software Security and Compliance Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Technical Learning Journey CRM Analytics Plus Training Time = 30 hrs Developer = 35 hrs CRM Analytics: An Introduction Insightful Predictions Join Partner Create Dashboards Prepare for the Certi昀椀cation Community Start Here CRM Analytics Introduction CRM Analytics Einstein Discovery CRM Analytics Data Overview Dashboard Creation I Preparation Superbadge CRM Analytics CRM Analytics Basics CRM Analytics & Einstein Fundamentals Dashboard Creation II Discovery Insights Superbadge CRM Analytics CRM Analytics Using Predictions CRM Analytics & Discovery Dashboard Basics Dashboard Creation II Certi昀椀cation Preparation Advanced Topics Einstein Prediction Builder Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Technical Learning Journey AI + Data + CRM Training Time = 20 hours Salesforce AI Associate Certi昀椀cation Begin Your Technical AI + Data + Deep Dive with AI + Data + CRM Advanced Capabilities of Scale Now with AI + Data + CRM CRM Learning Journey AI + Data + CRM Start Here Say Hello to Einstein GPT Arti昀椀cial Intelligence Generative AI Use Cases Image Generation and (video) Fundamentals Di昀昀usion Models Get Started with Generative AI Build Trusted Generative AI Grounding for LLMs Einstein GPT Basics Scale Service with Generative Natural Language Change Management for AI Fine-Tuning Models AI and Einstein GPT Processing Basics Implementation Scale Service with AI and Data Analytics Einstein GPT Data Manipulation and Einstein GPT (video) Fundamentals Trust Layer Preprocessing Data Correlation and Data Cloud Powered Salesforce GPT Tools: Sales Regression Experiences and Service Responsible Creation Data Cloud Batch Data of AI Transformations Introduction to Prompt Fundamentals Salesforce Tools Einstein GPT Partner Pocket Guide Technical/Product Non Technical/Business Curriculum Course Roadmap Learning tracks Credentials Hands-on

AI + Data + CRM Data Cloud Technical Learning Journey Training Time = ~35 hours Get Started with Begin Your Data Cloud Learning Advance Your Data Coud Learning Salesforce CRM Journey Journey Salesforce CRM Salesforce Data Cloud Advanced Data Cloud Consultant Certi昀椀cation Prep Start Here Setup: Quick Look Data Cloud: Practical Discovery and Use Cases Experience User Management Implementation Considerations Permission Set Groups Implementation Planning and Estimation Connected App Basics Data Cloud Partner Pocket Guide Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Marketing Cloud Marketing Cloud Technical Learning Journeys • Marketing Cloud Administrator • Marketing Cloud Developer • Marketing Cloud Architect

Implementation Practice Personas Marketing Domains Marketing Domains ADMINISTRATOR DEVELOPER ARCHITECT Responsible for platform Product SMEs, Use case centric experts, configuration and implement technical align business problems maintenance, running aspects of the solution with functional platform and operating solution and extend platform capabilities. Responsible with no- to low-coding capabilities via mid- to for the solution design. experience. high-coding experience.

Marketing Cloud Administrator Technical Learning Journey MC Administrator = 57 hrs Salesforce Administrator = 68 hrs MC Admin MC Engagement Curriculum - 17 hours Admin Tools Courses - 4 hours Personalization Admin Tools Courses - 3 hours Intelligence Start Here Admin Tools Courses - 6 hours Hands on Exercises / Use Complete all 5 paths for skills Cases - 4 hours required of a Marketing Cloud *Recommended learning Administrator. and certi昀椀cation. Data Cloud Admin Course - 5 hours Salesforce Administrator* Curriculum - 68 hours Pardot Specialist Pardot Curriculum - 14 hours Admin Tools Courses - 4 hours Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Technical Learning Journey Marketing Cloud Developer MC Developer = 161 hrs Salesforce Administrator = 68 hrs MC Admin MC Email Specialist MC Developer Curriculum - 17 hours Curriculum - 13 hours Curriculum - 23 hours Javascript Developer I Personalization Superbadge - 12 hours Curriculum - 15 hours Start Here Intelligence Curriculum - 29 hours *Recommended learning and certi昀椀cation. Data Cloud Curriculum 30 hours Salesforce Administrator* Curriculum - 68 hours Pardot Specialist Pardot Reporting and Curriculum - 14 hours Analytics Curriculum - 19 hours Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Marketing Cloud Architect Technical Learning Journey MC Architect = 180 hrs Salesforce Administrator = 68 hrs MC Admin MC Consultant Curriculum - 17 hours Curriculum - 13 hours Advanced Cross-Channel Curriculum - 23 hours Personalization Curriculum - 15 hours Start Here *Recommended learning Intelligence and certi昀椀cation. Curriculum - 29 hours Salesforce Administrator* Curriculum - 68 hours Data Cloud Curriculum 30 hours Pardot Specialist Pardot Reporting and Pardot Business Units Curriculum - 14 hours Analytics Curriculum - Curriculum - 19 hours 19 hours Pardot Consultant Curriculum - 12 hours Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

MuleSoft MuleSo昀琀 Technical Learning Journeys • Developer • Operations • Automation

Integration and Automation

Technical Learning Journey MuleSo昀琀 Developer MCD Level 1 = 40-60 hrs MCD Level 2 = 72 hrs Other Courses = 70 hrs MCD L1 Self Learning ILT: DataWeave 40 hours 16 hours ILT: PRD 24 hours Start Here ILT: PRI 32 hours *Recommended learning and certi昀椀cation. Catalyst Specialist 15 hours MuleSoft Associate 12 hours Recommended courses MuleSoft Composer MuleSoft RPA MuleSoft Catalyst 4 hours 2.5 hours 1 hour ILT: UAPIM ILT: RF ILT: CH2.0 24 hours 16 hours 16 hours Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Technical Learning Journey MuleSo昀琀 Operations MuleSoft Associate = 12 hours Operations ILT = 56 hours Other courses = 10 hours MCD Level 1 = 40 hours PRD/PRI = 56 hours Mandatory Operations Courses MuleSoft Associate MCD L1 Self Learning Additional courses Start Here 12 hours 40 hours ILT: UAPIM - 24 hours ILT: PRD - 24 hours ILT: RTF - 16 hours ILT: PRI - 32 hours ILT: CH2.0 - 16 hours Recommended courses MuleSoft Composer MuleSoft RPA MuleSoft Catalyst 4 hours 2.5 hours 1 hour Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Technical Learning Journey MuleSo昀琀 Automation Hyperautomation Specialist = 90 hours Process Automation MuleSoft Hyperautomation Specialist Start Here Get Started with Anypoint Platform Process Automation - 9 hours Hyperautomation Specialist Hyperautomation Specialist Training - 16 hours Trailmix - 40 hours Training - 40 hours Recommended courses MuleSoft RPA MuleSoft Composer Salesforce Flow Builder Trailmix - 10 hours Trailmix - 4 hours Trailmix - 12 hours Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Commerce Cloud Service Cloud • B2C Commerce • Contact Center • Salesforce Commerce for B2B • Core Service Cloud • Order Management • Self-Service Applications • Field Service Einstein Technical Learning Journeys • Einstein Next Best Action Tableau • Sales Cloud Einstein • Developer: Desktop Specialist • Service Cloud Einstein • Developer: Consultant Role • Commerce Cloud Einstein • Administrator: Architect Role Sales Cloud • Sales Enablement • Sales Engagement • Sales Cloud • Sales Performance Management

Commerce Cloud Commerce Cloud Technical Learning Journeys • B2C Commerce • Salesforce Commerce for B2B • Order Management

B2C Commerce Technical Learning Journey B2C Developer = 40 hrs Headless Developer = 24 hrs (no credential) B2C Architect = Multiple Project Experience B2C Commerce Developer + Weeks of study Certi昀椀cation Path B2C Commerce Architect Certi昀椀cation Path B2C Fast Path** Additional Learning B2C Commerce Resources Developer Course B2C Commerce: Environment Setup Architect Certi昀椀cation B2C Merchandising Concepts Exam Prep Guide Preparation B2C Commerce: Cartridges B2C Commerce: SFRA Controllers Join the Partner B2C Commerce: SFRA Models Service Framework Self-Study Resources Community B2C Commerce: ISML Usage in SFRA Client-Side JavaScript in SFRA B2C Commerce: Forms Page Designer B2C Commerce Start Here Developer Certi昀椀cation B2C Architect Trailhead Transactions and SFRA Middleware Events Academy Course Partner Community B2C Commerce: Job Framework B2C Commerce: Salesforce Commerce API Site Readiness Assessment B2C Commerce Headless | API First Architect Certi昀椀cation PWA Kit & Managed PWA Kit Training PLC Exam Guide Runtime Required Courses (alternative to live Prerequisites training in previous step) B2C Commerce Architect Headless API First Path Headless Commerce Skills for Success Guide PWA Web Kit and Managed Headless | API First Study Guide API PLC Courses Runtime: Setting Up Your Accredited Professional Environment Exam (FY23) Salesforce Commerce APIs Modern React with Redux PWA Web Kit and Managed (Udemy course) Runtime: Developer Essentials - Part I Headless Commerce Commerce Cloud PWA Web PWA Web Kit and Managed Implementation Kit & Managed Runtime: How Runtime: Developer B2C Commerce Architect Considerations Essentials - Part II to Deliver Workshop Certi昀椀cation Technical/Product Third Party Learning Curriculum Course Roadmap Learning tracks Credentials Hands-on

Salesforce Commerce for B2B Technical Learning Journey Administrator = 22 hrs Developer = 32 hrs Salesforce Commerce for B2B Administrator Accredited Professional Salesforce Commerce for B2B Get to Know Salesforce Commerce Salesforce Commerce for B2B Get to Know Salesforce Commerce Salesforce Commerce for B2B Foundations for Administrators for B2B for Administrators Foundations for Developers for B2B for Developers Developer Accredited Professional Start Here Partner Community Setting up Environments Platform Overview Developer Essentials Platform Features Deploying the Storefront Apex and Database Advanced Developer Topics Data Management Managing the Storefront APIs & Integrations Process Automation Tooling Commerce, Experiences, Visualforce and Content Javascript Lightning Components Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Technical Learning Journey Order Management Administrator = 27 hrs Developer = 35 hrs Order Management Administrator Accredited Professional Order Management Foundation Get to Know Order Management Order Management Foundation Get to Know Order Management Order Management Developer for Administrators for Administrators for Developers for Developers Accredited Professional Start Here Platform Features Setting up Environments Platform Developer Essentials Data Management Placing Test Orders Apex and Database Advanced Developer Topics Process Automation Data Model & APIs APIs & Integrations Omni-channel Inventory App Customization & APIs Flows Tooling Modifying the UX Visualforce Javascript Lightning Components Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Einstein Einstein Technical Learning Journeys • Einstein Next Best Action • Sales Cloud Einstein • Service Cloud Einstein • Commerce Cloud Einstein

Technical Learning Journey Einstein Next Best Action Training Time = 5 hrs Developer = 35 hrs Join Partner Community Einstein AI Next Best Action Start Here Basics Advanced Topics Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Sales Cloud Einstein Technical Learning Journey Training Time = 5 hrs Developer = 35 hrs Join Partner Community Einstein AI for Sales Cloud Start Here Features Email Integration Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Technical Learning Journey Service Cloud Einstein Administrator = 68 hrs SCE Curriculum = 12 hrs SC Consultant = 41 hrs Developer = 35 hrs Certi昀椀ed Service Cloud Consultant Service Cloud Einstein Track Service Cloud Einstein Overview of Einstein Features Recommendation Features Case Classi昀椀cation Apps Start Here Einstein Article Einstein for Service Einstein Classi昀椀cation Apps for Service Recommendations Einstein for Service Einstein Reply Experience Case Classi昀椀cation Apps Recommendations Overview of Einstein Features Build and Activate Your Reply Case Classi昀椀cation Demo Recommendations Model Case Classi昀椀cation Einstein Recommendation Hands-On Exercise Use Case Recommendation Builder Einstein AI Fundamentals Next Best Action AP Next Best Action: Basics Next Best Action: Industry Positioning Advanced Topics Next Best Action Track AI for Business Einstein Next Best Action Recommendation Automation Responsible Creation of AI Action Delivering Next Best Action Project Recommendations Einstein AI Use Case Evaluation Framework Build Intelligent Recommendation Strategies Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Technical Learning Journeys - Page 34

Commerce Cloud Einstein Technical Learning Journey Training Time = 5 hrs Developer = 35 hrs Join Partner Community Einstein AI for Commerce Cloud Start Here Basics Product Recommendations Insights & API Search & Sort Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Sales Cloud Sales Cloud • Sales Enablement Technical Learning Journeys • Sales Engagement • Sales Cloud • Sales Performance Management

Sales Enablement Technical Learning Journey Administrator = 70 hrs Sales Cloud Consultant = 40 hrs Sales Enablement Curriculum = 13 hrs Certi昀椀ed Sales Cloud Consultant Discover Outcome-Based Certi昀椀ed Administrator Enablement Start Here Get to Know Outcome-Based Enablement In the Flow of Work Building Outcome-Based Programs Automated Milestones Outcome Analytics Enablement Quiz Partner Pocket Guide Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Technical Learning Journey Sales Engagement (HVS) Administrator = 70 hrs Sales Cloud Consultant = 40 hrs Sales Engagement Curriculum = 15 hrs Developer = 35 hrs Certi昀椀ed Sales Cloud Consultant Empower Inside Sales Teams Certi昀椀ed Administrator with Sales Engagement L2 Curriculum Start Here Introduction to Best Practices & Selling Sales Engagement Manager Basics Analytics & Reporting Sales Rep Basics Creating & Managing Plays Email Integration Insights Work Management and Channels Telephony Solutions Buyer Signals and Actionable Alerts Seller Goals and Tracking Sales Engagement Partner Pocket Guide Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Sales Cloud Technical Learning Journey Administrator = 70 hrs Sales Cloud Consultant = 40 hrs Certi昀椀ed Sales Cloud Consultant Get Started on Sales Cloud Fast Certi昀椀ed Administrator Sales Cloud UE Path to Certi昀椀cation Foundation Project Implementation Start Here Lead & Campaign Management Accounts & Campaign Sales Cloud Einstein Management Curriculum Opportunity Management Inbox/EAC Curriculum Einstein Conversation In Sales Productivity - sights (ECI) Curriculum Analytics Einstein Forecasting Curriculum Integration & Data Management Solution Design Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Technical Learning Journey Sales Performance Management (SPM) Administrator = 70 hrs Sales Cloud Consultant = 40 hrs Maps Curriculum/AP = 20 hrs Certi昀椀ed Sales Cloud Consultant Salesforce Maps Certi昀椀ed Administrator Accredited Professional Cross Cloud Sales Planning Setup and Con昀椀guration Start Here Maps Core Maps Advanced & CG Cloud Sales Planning Overview Territory Planning Live Tracking Maps Advanced Quiz Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Service Cloud Service Cloud Technical Learning Journeys • Contact Center • Core Service Cloud • Self-Service • Field Service

Contact Center Technical Learning Journey Digital Engagement = 12 hrs Service Cloud Voice = 6 hrs Contact Center = 10 hrs Self-Service = 4 hrs Contact Center Certi昀椀ed Service Cloud Consultant Accredited Professional Contact Center Enhance Customer Service Enhance Customer Service Get to Know Satisfaction with Digital Satisfaction with Voice Self-Service Engagement Start Here Overview Overview Voice Overview Overview Shift Scheduling Messaging Hands on Practice Readiness, Templates, and Components Feedback Management Omni-Channel Con昀椀gure Self-Service Components Einstein Bots Setup and Con昀椀guration Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Technical Learning Journey Core Service Cloud Administrator = 68 hrs SC Consultant = 41 hrs CSIM = 3 hrs ECC = 10 hrs Roadmapped = 16 hrs Certi昀椀ed Service Cloud Consultant Service Einstein Accredited Professional Service Cloud Specialist Superbadge Advanced Knowledge Service Automation Case Management Customer Service Incident Service Einstein Solutions Management Start Here Knowledge Centered Automation Overview Service Knowledge, Automation, and Service Catalog Intelligence Customer Service Incident Uni昀椀ed Agent Experience Management Overview Overview of Einstein Features Customer Service Incident Service Cloud for Slack Routing and Omnichannel Management Implementation Case Classi昀椀cation Apps Entitlements and Case Customer Service Incident Recommendation Features Lifecycle Management Quiz Technical/Product Non Technical/Business Curriculum Course Roadmap Learning tracks Credentials Hands-on

Technical Learning Journey Self-Service Administrator = 68 hrs SC Consultant = 41 hrs CSIM = 3 hrs ECC = 10 hrs Roadmapped = 16 hrs Certi昀椀ed Service Cloud Consultant Core Service Self-Service Service Einstein Solutions Start Here Get to Know Self-Service Uni昀椀ed Agent Experience Overview of Einstein Features (De昀氀ection) Routing and Omnichannel Guided Flows Case Classi昀椀cation Apps Knowledge Centered Service Catalog Recommendation Features Service Reporting and Metrics Self-Service Bots Technical/Product Non Technical/Business Curriculum Course Roadmap Learning tracks Credentials Hands-on

Technical Learning Journey Field Service Service Cloud Consultant = 41 hrs Field Service Consultant = 16 hrs Advanced Field Service AP = 10 hrs Certi昀椀ed Field Service Consultant Advanced Field Service AP SFS Optimization Certi昀椀ed Service Cloud Consultant Accredited Professional (FY24) Certi昀椀ed Administrator SFS Fast Path SFS Advanced SFS AP Prep Courses SFS Optimization Essentials Start Here Introduction to Consultant Setup for Advanced Resource Management The Optimization Process Field Service Technical Track Cert Prep Capabilities Foundations Building Blocks of Scheduling Resource Availability and Implementation & Design Intro to ES&O & Licensing Service Territory Management Global Actions and Resource Management for Foundation ES&O Deep Dive Contractors Contractors and Crews SA Lifecycle, Dispatch, and Complex Work and Mobile Work Orders Optimization Inventory Management and Customizing the Dispatch Assets O昀툀ine Architecture Console Sharing, Mobile, and Service LWC (Mobile) Optimization Reports Business Value Tool Field Service Excellence Track Value Engagement Proactive Adoption Technical/Product Non Technical/Business Curriculum Course Roadmap Learning tracks Credentials Hands-on

Tableau Tableau Technical Learning Journeys • Developer: Desktop Specialist • Developer: Consultant Role • Administrator: Architect Role

Tableau Practice Persona Roles

Tableau Developer Technical Learning Journey Tableau Desktop Specialist Tableau Desktop Specialist = 30-40 hours Instructor led Desktop I: Fundamentals Get Started with Tableau 13 hours Desktop Get Started with Data Instructor and Self led Start Here Visualization in Tableau Tableau Desktop Specialist Desktop - 3.5 hours Select one of the Exam Readiness learning tracks Tour the Tableau Environment - 1.5 hours Analyst Learning Path Review the Tableau Desktop Self led 40 hours Specialist Exam Guide Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Tableau Developer Role Technical Learning Journey Tableau Developer = ~35 hours Prerequisites Tableau Desktop Specialist Instructor led Desktop II: Intermediate Visual Analytics 13 hours 13 hours Prepare to be a Tableau Consultant Review Exam Instructor and Self led Tableau Data Analyst Exam Tableau Blueprint Basics Start Here Guide Readiness Select one of the learning tracks Review Tableau Blueprint Resources Designer Learning Path Self led 20 hours Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Tableau Administrator Role Technical Learning Journey Tableau Administrator = 65-80 hours Get Started with Tableau Instructor led Desktop I: Fundamentals Desktop 13 hours Get Started with Tableau Server - 1 hour Get Started with Data Visual- Tableau Server ization in Tableau Desktop Administration - 12 hours Start Here Select one of the Review Tableau Blueprint learning tracks Resources Tour the Tableau Tableau Server Architecture Environment - 1.5 hours 12 hours Tableau Site Administration Tableau Server Review the Tableau Desktop 20 hours Associate is Specialist Exam Guide Analyst Learning Path not required by Self led 40 hours recommended Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Customer 360 Cross Multi-Cloud Cloud • B2C Solution Architect • B2B Solution Architect Technical Learning Journeys • Enterprise Architect

B2C Solution Architect Technical Learning Journey Time Estimate to Complete the Learning Journey = 55 hrs Developer = 35 hrs Solution Courses Data & Integration Governance Customer Experience Industry Scenarios Architecting a Single B2C Customer Pro昀椀le Journey Mapping Source of Truth Data Strategies Multi-Cloud Web Advanced Cross-Channel B2C Platform Data Flow Executive Alignment Assisted Shopping Retail Scheduling Headless API Content Management Accredited First Accredited Study B2C Professional Professional SA Trail Marketing Journeys API Driver Experiences Privacy & Consent View Order History Start Here Multi-Cloud Personalization Seamless Identity Digital Maturity Model Order Modi昀椀cation Build Loyalty for B2C Retail and Management Transactional Messaging Integration Optimization Buy Online, Pick Up In-Store Marketing Recommendations MuleSoft Integration Service Chat Experiences Register for the B2C Solution Architect Certi昀椀cation Shopper Abandonment Case Creation Strategies Marketing Newsletter Multi-Cloud segmentation B2C Experience Performance Multi-cloud Orchestration Lab Service Excellence Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on Optional

B2B Solution Architect Technical Learning Journey Time Estimate to Complete the Learning Journey = 40-60 hrs Developer = 35 hrs Application Architect Pre-Req Exam Prep Solution Courses Data & Integration Governance Customer Experience Industry Scenarios Credential Trailmix Architect a B2B Customer- Product & Pricing Syncing ERP in the B2B Customer 360 Partner Relationship Multi-Cloud B2B Centric Data Strategy Management Sales Forecasting B2B Revenue Commerce Cloud Customer-Centric Data Lightning Consultant Proactive Service For User Bookmark Admin Cart to Quote Accredited ERP Integrated Direct Sales Your Agents Experience B2B Marketing Strategy with Your Accounts Accredited Professional Study B2B Designer Architect Digital SA Trail Home Resources Professional Certi昀椀cation Customer-Centric Data Cart to Cash ERP Integrated Indirect Sales Proactive Service For Retail Consumer Goods - Strategy with Your Contacts Your Products Retail Execution Journey Start Here Customer-Centric Data Customer-Centric Data Multi-Cloud Culture Change Customer Field Extending Strategy with Transactions Strategy with Transactions Service Lifecycle Wealth Management to Independent Brokers Register for the B2B Data Strategy Lab Going Multi-Cloud Multi-Cloud Asset Tracking Insurance Claims Solution Architect Journey Mapping and Multi-Org Lifecycle Management from Creation to Close Certi昀椀cation Business Process Mapping Commerce + CPQ Lab Multi-Cloud Going Seamlessly from Cart to Agreement Product Management Con昀椀guration to Installation Guiding a B2B Multi-Cloud Web Servicing Assets Lab Account-Based Selling and Customer Journey Content Management Marketing with Lending Build Loyalty for B2B Manufacturing Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on Optional

Enterprise Architect Technical Learning Journey Time Estimate to Complete the Learning Journey = 10 hrs Developer = 35 hrs Business Curriculum Transformation Curriculum Technical Curriculum Start Here Introduction to Enterprise A Guide to Establishing Manage Your Salesforce Architecture with Salesforce Salesforce COE Org Strategy Business Architecture Salesforce Enterprise IT Competencies Analysis and Strategy Architecture Customer Journey and Life Apply Design Thinking Information Systems & Cycle Analysis as a Strategy Technology Architecture Analysis Enterprise Business Capability - Salesforce Enterprise Information Architecture The Universal Language Architecture Governance Analysis and Design Introduction to Business Introduction to Program and Application Architecture Process Analysis Change Management Analysis and Design Apply Business Business Case Development Process Analysis and Value Realization Business Model Exploration Technical/Product Non Technical/Business Curriculum Course Roadmap Learning tracks Credentials Hands-on

Industries • Financial Services Cloud • Insurance Cloud • Health Cloud • Manufacturing Cloud • Rebate Management Industries & Revenue Technical Learning Journeys • Loyalty Management • Salesforce Scheduler • Consumer Goods Cloud: Retail Execution • Consumer Goods: Trade Promotion Management • Communications Cloud • Public Sector • Media Cloud • Energy & Utilities • Net Zero Cloud Revenue Cloud • Revenue Cloud • Revenue Intelligence

Technical Learning Journey Financial Services Cloud Estimate Time to Complete = 45 hrs* *Existing Content Only *Excluding OmniStudio + Prerequisites Experience Cloud Certs Financial Services OmniStudio Certi昀椀ed Administrator Cloud Specialist Consultant Superbadge Experience Sales Cloud FSC Certi昀椀cation Cloud Consultant Consultant Accredited Banking AP Certi昀椀cation Service Cloud Professional Consultant Credential Exam Financial Services Cloud FSC Solutions FSC Add-On Foundations FSC Sectors FSC Advanced Use Case FSC Multi-Cloud Use Case Start Here Intro to FSC & Data Model Industry Blueprint Interaction Summary & Data Banking Entrepreneur Appt Booking with FSC & Marketing Cloud Model (TH) (Q3 FY23) Salesforce Scheduler (TH) (Q4 FY23) Standard Product Features Retail Banking Overview (TH) Compliant Data Sharing (TH) Einstein Referral Einstein BOTS for FSC FSC with Salesforce Shield Scoring for FSC and Con昀椀guration Action Plans, Life Events, Commercial & CIB Banking Record Association Builder Financial Services Cloud Tableau CRM for FSC (TH) FSC in Mobile App & Financial Goals Overview for Slack (Q3 FY23) Working with Leads Lending Overview (TH) Branch Management (TH) FSC for Community Banks API Lifecycle Management FSC & Experience Cloud and Referrals and Credit Unions with Anypoint Platform (TH) Actionable Relationship Wealth and Asset Mgmnt Disclosures & Consent Discovery Framework Intelligent Form Reader (TH) FSC & Loyalty Cloud Center Overview (TH) Management (Q3 Fy23) (Q4 FY23) Financial Deal Management & Document Automation Data Model (TH) for Admins Interest Tags Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Insurance Technical Learning Journey Estimated Time to Complete: 95 Prerequisites hours* Certi昀椀ed Administrator *Excluding Billing Superbadges + OmniStudio Sales Cloud Developer Consultant Service Cloud Consultant Financial Services Insurance for Financial Services Cloud AP Get to Know Insurance Policy Administration Cloud Insurance Platform Quoting Continues on Next Page Start Here Insurance Industry Insurance Agent Console for Individual Insurance Policy Sales and Service Administration Foundations Insurance Essentials Digital Insurance Platform Insurance for Financial Services Get to Know Insurance Build OmniScripts for Cloud Admin Essentials Individual Insurance Policy Foundations Quoting Administration Licensing Structure and Group Insurance Contracts Insurance for FSC Admin Build Quoting Experiences for Pricing and Enrollments Foundations Advanced Features Insurance FSC: Insurance Capabilities Design Product Models for Insurance Data Model Design Product Models for and Data Model Insurance Applications Insurance Apps FSC: Introduction to Insurance Vertical Build Rules for Insurance Digital Insurance: Get Technical with Insurance Concepts and the Data Model Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Insurance Technical Learning Journey Estimated Time to Complete: 95 hours* *Excluding Billing Superbadges + Billing Specialist & Experience Advanced Billing Specialist Cloud Consultant (Recommended) Certi昀椀cation Insurance Expert (FY24) Claims Management Advanced Knowledge Advanced Features of Insurance Claims OmniStudio Integration Foundations Procedures Claims Management Get to Know Industries Foundations Contract Lifecycle Management Build and Manage Claims for B2B Solution Architect: Insurance Tracking Insurance Claims from Creation to Close Insurance: Build Property and Casualty Auto Claims Solution Digital Insurance: Build Property and Casualty Auto Claims Solution Digital Insurance: Property and Casualty Auto Multi- Claims Solution Design

Health Cloud Technical Learning Journey Estimate Time to Complete = 39 hrs* Prerequisites *Existing Content Only *Excluding OmniStudio Cloud Certs Certi昀椀ed Administrator Sales Cloud HC Intermediate Get to Know Health Consultant Cloud Curriculum Service Cloud Consultant Optional: HC Introduction O昀툀ine Accredited Professional Omnistudio Trails Advanced Implementation Preparatory Materials Readiness Path Health Cloud Introduction to Healthcare, Specialist Health Cloud Accredited Care Coordination Basics Life Sciences, & Health Cloud Superbadge Professional Credential Start Here Health Cloud Care Programs Standard Product Features Health Cloud Setup Basics Health Cloud Care Plans Implementation Help & Training: Health Build Guided Experiences Learn Vlocity Health Best Practices Cloud Release Notes with OmniStudio Cloud Foundations Health Cloud for Providers Health Cloud for Health Cloud: Data Models Health Cloud Developer OmniStudio and Custom Health Insurance Industry Med Tech Sales Documentation Lightning Web Components Solutions on Health Cloud Health Cloud for Payers Health Cloud Provider Health Cloud: Provider Health Cloud Admin Guide Prepare for Your Salesforce Build Quoting Experiences for Relationships and Search OmniStudio Con昀椀guration Consultant Credential Insurance and Health Cloud Health Cloud Patient Health Cloud Utilization Health Cloud: MedTech Prepare for Your Salesforce Data Displays Management OmniStudio Con昀椀guration Developer Credential Customize Patient Consent Management for Health Cloud: Payer Data Displays Health Cloud Con昀椀guration Health Cloud Data Models Tableau CRM for Healthcare Health Cloud: Pharma Administration Con昀椀guration Interoperability and Tableau CRM for Health Cloud: Introduction to the Clinical Data Model Healthcare Dashboards Integration and AppExchange Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on Optional

Manufacturing Cloud Technical Learning Journey Estimate Time to Complete = 46 hrs* *Existing Content Only Manufacturing Cloud *Excluding Omnistudio Certi昀椀cations Accredited Professional Prerequisites Certi昀椀ed Administrator Expand Manufacturing Cloud Manufacturing Cloud: Implementation Readiness Certi昀椀ed Sales Cloud Consultant Manufacturing Cloud OmniStudio Trails Introduction Advanced Account Forecast- Overview ing with Manufacturing Cloud Data Processing Engine Sales Agreements De昀椀nition Modeling Start Here Manufacturing Cloud Build Guided Experiences Data Processing Engine Advanced Account Admin Essentials with OmniStudio Essentials in Advanced Forecasting Account Forecasting Account Manager Targets in OmniStudio and Custom Program-Based Business with Partner Visit Manufacturing Cloud Lightning Web Components Manufacturing Cloud Management CRM Analytics Administration Prepare for Your Salesforce Data Processing Engine Program-Based for Manufacturing Cloud OmniStudio Customizations in Advanced Business Consultant Credential Account Forecasting Sales Agreements and Prepare for Your Salesforce Service Console for Manufacturing Cloud - Forecasting in Manufacturing OmniStudio Manufacturing Cloud Admin Service Developer Credential Essentials CRM Analytics for Sales Rebate Management Omnistudio for Agreements and Forecasting Learning Journey Manufacturing Manufacturing Cloud Manufacturing Cloud Resources Intelligence Pocket Guide Flows for Industries Partner Community Group Additional Functionality Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Rebate Management Technical Learning Journey Estimate Time to Complete: 10 hrs* *Existing Content Only Developer = 35 hrs Prerequisites Certi昀椀ed Administrator Manufacturing Cloud Accredited Professional Certi昀椀ed Sales Cloud Consultant Partner Community Rebate Management Foundations Start Here Review Manufacturing Cloud Learning Journey Launch Session 1: Overview Rebate Management Basics and Demonstration Launch Session 2: Technical Data Processing Engine Discussion and HOE Review in Rebate Management Launch Session 3: Use Cases Uni昀椀ed Sales and Rebate Management Processes Partner Demo Org Rebate Management Base Trial Org Learning Map Rebate Management HOE Rebate Management Partner Pocket Guide Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Loyalty Management Technical Learning Journey Estimated Time to Complete = 48 hrs Prerequisites Loyalty Management Certi昀椀ed Administrator Accredited Professional Exam Loyalty Introduction Intermediate Material Industry Use Cases Advanced Loyalty Manage Loyalty Processes Loyalty Management: Bene昀椀ts Management in Manufacturing Loyalty Management Introduction Loyalty Developer Guide Start Here Loyalty Management Loyalty Marketing Campaigns Travel, Transportation, Loyalty Management and Basics Module & Hospitality Data Cloud Integration Loyalty Programs and Promotion Setup Basics Retail & Consumer Goods Rules Designer Loyalty Management Set Up a Loyalty Program Create a Redemption Process Loyalty for B2C Loyalty Management and Using Promotion Setup Commerce Con昀椀gure an Accrual Loyalty CRM Analytics for Loyalty Loyalty Management: Program Process Using Management Communications and Media Marketing Cloud Integration Promotion Setup CRM Analytics for Loyalty Administrators Loyalty Management Hands-on Con昀椀guration Data Processing Engine Loyalty Management Pocket Guide Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Salesforce Scheduler Technical Learning Journey Estimated Time to Complete = 18 hrs Prerequisites Scheduler Customizations & Certi昀椀ed Service Getting Started with Scheduler Scheduler Intermediate Material Integrations Cloud Consultant Scheduler 2022 Dreamforce Scheduler Implementation Extend Scheduler Functional- Demo Guide ity with Salesforce Products Salesforce Scheduler Multi-resource, Inbound, and B2C Solution Architect: Retail Industry Use Cases Concurrent Scheduling Scheduling Start Here Set Up Salesforce Scheduler Appointment Distribution Customize Standard Flow with Salesforce Scheduler Templates Salesforce Scheduler Shift Management with Customization Salesforce Scheduler Salesforce Scheduler Data Model Scheduler vs. Field Service vs. Inbox Meeting Scheduler Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Technical Learning Journey CG Cloud: Retail Execution (REX) Estimate Time to Complete = 86 hrs* *Existing Content Only Prerequisites CG Cloud Accredited REX Accredited Professional Professional Exam Certi昀椀ed Administrator Base: Background & Setup Enhanced: Foundational Consumer Goods Cloud: Enhanced Retail Execution Base: Core Functionality O昀툀ine Mobile App & Consumer Goods: Enhanced Retail Advanced Activities Execution (VS) Start Here Get to Know Consumer Enhanced Customer Data Enhanced Overview and Management Goods Cloud Trailmix Bene昀椀ts Enhanced Product Set Up Consumer Goods Selling (Pocket Guide) CG O昀툀ine Mobile App for Enhanced Data Model Courses 1-6 (H1 2024) Trailmix Management Field Reps Set Up Salesforce Maps Implementation Enhanced Org Units CG: O昀툀ine Mobile Apps for Customization Use Cases Trailmix (Pocket Guide) Management Admins Get to Know CG Cloud PLC Smart Selling Trailmix Multi-market Management Penny Perfect Pricing with CG Retail Execution Analytics w/ CG Cloud Enhanced O昀툀ine Mobile App Tableau CRM for CG Order Management for Sales Advanced Activity Modeler Installation and Cloud Trailmix Reps in CG Cloud Management Basics Updates Integrations Trailmix Advanced Activity Management Setup Advanced Activity Management O昀툀ine App Resources Consumer Goods Cloud Experts Group REX Pocket Guide REX Video Hub Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

CG Cloud: Trade Technical Learning Journey Promotion Management Prerequisites Estimate Time to Complete = 23 hrs (Existing content only) Certi昀椀ed Administrator Platform App Builder CG Cloud Accredited Professional Background Functionality Functionality Continued Advanced TPM Curriculum TPM Accredited Professional (H1 2024) Start Here TPM in CG Cloud Overview Measure Performance 201 Courses Deep Dive into Promotions Unify Master Data Reconcile Promotions 201 Courses Promotion Setup in Trade Determine Budgets & Funds Analyze Accounts 201 Courses Promotion Management Funds Administration in TPM Build Account Plans Release Webinars, Skill Building, and ATE Videos Funds Planning in TPM Promotions Setup in TPM Deep Dive into Claims in Plan Promotions Consumer Goods Cloud Resources Account Planning in TPM Consumer Goods Cloud Experts Group TMP Pocket Guide TMP Video Hub Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Technical Learning Journey Communications Cloud Estimated Time to Complete = 130 hrs Prerequisites Industries CPQ OmniStudio Developer OmniStudio Communications Cloud: Consultant Introduction Sales Cloud Consultant Industries CPQ: Introduction Certi昀椀ed Industries Certi昀椀ed CPQ Administrator Order Capture Using Developer Industries CPQ Creating Products Using the Shared Catalog (EPC) Solution Industries CPQ Industries Order Management Contract Lifecycle Management Industries CPQ: Pricing Continues on Products & Bundles Next Page Start Here Industries CPQ: Promotions & Discounts Industries CPQ: Interfaces & Design and Build a Working Industries CLM: Foundation Implementations Industries CPQ Solution OM Overview Industries CPQ: Context Rules Order Decomposition CLM: Deep Dive Industries CPQ: Order Orchestration Document Generation: Advanced Rules Foundation Industries CPQ: Order Management Plus Document Generation: Deep Advanced Pricing Dive Industries CPQ: Guided Selling Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Communications Cloud Technical Learning Journey Estimated Time to Complete = 130 hrs Communications Cloud Accredited Professional Digital Commerce APIs ESM Communications Cloud Curriculum Solution Overview Get to know ESM Product Modeling: Design a Catalog-Driven Approach Using the Create Quotes and Orders Industries OM Digital Commerce SDK Implementation Best Practices Exploring DC Complete CLM: Doc. Gen Web Components Administration Tasks Exploring DC Lightning Customize ESM Web Components Working with DC APIs Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Public Sector Solutions Technical Learning Journey Estimated Time to Complete = 40 hrs Prerequisites Certi昀椀ed Administrator Certi昀椀ed Service Cloud PSS AP Credential Certi昀椀ed Experience Cloud Consultant Certi昀椀ed OmniStudio Consultant Public Sector Fundamentals Implementation Readiness Implementation Advanced Knowledge Best Practices PubSec Solutions Basics Use Case Con昀椀guration Best Practices for Get to Know OmniStudio Project Management Start Here PSS Design & Architecture License & Permit Essential Business Advanced Features of OmniStudio Management Analyst Skills Integration Procedures Admin Essentials Inspection Management User Story Creation OmniOut: OmniStudio O昀昀-Platform Industry Common Layer Managing Grants Process Mapping for OmniStudio and Custom Business Analysts Lightning Web Components Business Rules Engine Composable Case OmniStudio Developer Tools Management Approval Process for PSS Architect Journey: Sharing Bene昀椀t Management and Visibility CRM Analytics for Employee Experience PSS Management Emergency Program Management Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Media Cloud Technical Learning Journey Prerequisites Estimated Time to Complete = 132 hrs Sales Cloud Consultant Build CPQ Solutions Certi昀椀ed OmniStudio Consultant for Industries Certi昀椀ed Experience Cloud Introduction Certi昀椀ed Service Cloud Order Capture Using Industries CPQ Certi昀椀ed Administrator Creating Products Using the Shared Catalog (EPC) Transform CLM and Document Media Cloud Foundational Courses Solution Industries CPQ Industries Order Management Generation Processes Pricing, Products & Bundles Continues on Next Page Start Here The Media Industry Promotions Design & Build a Working In- Overview Introduction & Discounts dustries CPQ Solution Media Cloud Foundations Interfaces & Order Decomposition Working with Contracts Implementations Context Rules Order Orchestration Building Media Cloud Applications Contract Documents Advanced Rules Order Management Plus Building Document Generation Processes Advanced Pricing CPQ Integration Capabilities Guided Selling Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Media Cloud Technical Learning Journey Estimated Time to Complete = 132 hrs Media Cloud Accredited Professional Industries Digital Commerce Get Started with Datorama Media Cloud Curriculum Certi昀椀ed OmniStudio Certi昀椀ed Industries Developer CPQ Developer Solution Overview Discovery for Media Cloud ASM Using the Design a Media Cloud ASM Digital Commerce SDK Solution Exploring DC ASM Implementations Web Components Exploring DC Lightning Web Components Working with DC APIs Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Energy and Utilities Cloud Technical Learning Journey Prerequisites Estimated Time to Complete = 80 hrs (Existing content) Certi昀椀ed Administrator Sales Cloud Consultant Service Cloud Consultant Experience Cloud Consultant Field Service Energy and Industries Consultant Utilities Cloud CPQ OmniStudio Consultant Accredited Developer OmniStudio Energy and Utilities Professional Developer Energy & Utilities Industries Product Industry Shared Components Cloud: Implementation Readiness Foundational Courses Catalog and CPQ Learning Curriculum (PLC) The Energy and Industries EPC Industries Order Energy and Utilities: Licensing Utilities Industries Foundations Management Foundations Demysti昀椀ed Optimize Your Business with Energy and Utilities: Cloud Industries CPQ Industries Contract Lifecycle Energy and Utilities: Contact Start Here Foundations Foundations Management Center Energy and Utilities: Get Started with Product Industries Order Management: Energy and Utilities: Field Data Model Designer Service Manage and Ful昀椀ll Orders Energy and Utilities: Console Manage Quotes, Orders, and Energy and Utilities: Sales and Foundations Assets with Industries CPQ Service Introduction Build CPQ Solutions Energy and Utilities: for Industries Commercial and Industrial B2B Sales and Service Industries Digital Energy and Utilities: Commerce Residential B2C Sales and Service Energy and Utilities: Quoting, Ordering, & Contracting Foundations Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Net Zero Cloud Technical Learning Journey Estimated Time to Complete = 20 hrs Prerequisites Certi昀椀ed Administrator Certi昀椀ed Advanced Administrator Net Zero Cloud Net Zero Cloud Tableau CRM & Einstein Advanced Functionality Implementation Readiness Discovery Consultant Sustainability Industry Sustainability Essentials Net Zero Cloud Fundamentals Net Zero Cloud Certi昀椀ed Experience Concepts Net Zero Cloud Admin Introduction to Sustainability Accredited Professional Cloud Consultant Essentials and Net Zero Cloud Platform App Builder Net Zero Marketplace: Quick Strategies for Net Zero Now: Carbon Accounting Getting Started with Business Sustainable Design Look Quick Look for Assets Requirements, Data, and Reporting SDGs: Net Zero Marketplace Salesforce Net Zero Cloud: Carbon Accounting Manage Sustainability Data Blueprint for a Better Future Quick Look for Scope 3 Start Here Create a Sustainable Future Trees to Combat Climate Net Zero Basics Scope 3 Procurement & Con昀椀guring the App and Change Supplier Engagement Settings Best Practices for Strategies for Positive Science Based Target Setting Complete Data Modeling and Sustainable Design Environmental Impact & Emissions Forecasting Con昀椀guration Behavior Change Design to Sustainability for Net Zero Cloud: Analytics Set ESG Targets Address Climate Change Salesforce Suppliers Cloud Set-Up Carbon Credit Allocation Quick Start: CRM Analytics Setup Emission Forecasting Discover Net Zero Cloud CRM Analytics Dashboards Con昀椀gure CRM Analytics Water and Waste Management Advanced Account Forecasting Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

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Technical Learning Journey Revenue Cloud CPQ Specialist = 37 hrs Billing Specialist = 32 hrs Billing Specialist & Rev Cloud Consultant = 5 hrs Prerequisites Advanced Billing Specialist Developer = 35 hrs Certi昀椀ed Administrator Revenue Cloud Consultant CPQ Specialist Accredited Professional Certi昀椀ed Sales Cloud Consultant CPQ Fast Path Revenue Cloud Curriculum Revenue Cloud Custom Development CPQ Admin Billing Admin Fundamentals Fundamentals Billing Academy CPQ Advanced Topics Billing Advanced Topics Start Here CPQ Primer Intro & Overview AP Exam Guide Multi Currency in CPQ Introduction to Accounting Basics Custom Development Products & Bundles Order Management & Sales Cycle Overview Lookup Product Rules Intro: Revenue Cloud API Customer Asset Lifecycle Invoice Relationship Management (CALM) Pricing & Discounting Invoice Generation Scoping Amendment Complexity API Use-Case Scenario Multi-Cloud Billing Support Orders, Contracts, Renewals Payments & Adjustments Implementation CPD Development Approvals API Finance Logging & Amendments Best Practices Quote Templates and Legal Entity & Taxation Designing for Scale Legacy Data Migration Doc. Gen. API Advanced Approvals and Performance Finance Books, Rev Rec, Contract API and General Ledger Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

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Technical Learning Journey Revenue Intelligence Administrator = 70 hrs Sales Cloud Consultant = 40 hrs CRMA Curriculum/cert = 52 hrs Revenue Intelligence Curriculum = 8 hrs Developer = 35 hrs Certi昀椀ed Sales Cloud Consultant 1. An Introduction 3. Build Insightful Predictions TCRM & Einstein Discovery Data-Driven Selling with Certi昀椀ed Administrator 2. Create Dashboards in TCRM 4. Prepare for the TCRM Cert Accredited Professional Revenue Intelligence (H1FY23) Start Here TCRM Introduction Einstein Discovery Introduction to Revenue Intelligence Fundamentals Einstein Prediction Builder Pipeline Management & Deal Intelligence Dashboard Basics Data Preparation Einstein Activity Capture Dashboard Creation I TCRM & Einstein Discovery Forecasting & Forecasting Intelligence Dashboard Creation II Certi昀椀cation Preparation Revenue Insights Dashboard Creation III Quiz Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Slack Slack & .Org • Slack Technical Learning Journeys .Org • Education Cloud • Salesforce for Nonpro昀椀ts

Technical Learning Journey Administrator = 40 hrs Developer = 30 hrs Developer = 35 hrs Positioning & Messaging Partner Academy Enterprise Architecture Slack (Role Based Curriculum) Administrator Track Join Partner Slack Partner Orientation Technical Launch Admin Prep Course Administrator Exam Community Start Here Positioning & Messaging Foundations Enablement Technical Launch Enterprise Grid Migrations Positioning & Messaging Narrative Experience for Sales Positioning & Messaging Use Cases Delivery for Service Developer Prep Course Developer Exam Positioning & Messaging Product Sales Services & Strategy for Marketing Positioning & Messaging for Services Framework Platform All Solutions Positioning & Messaging for Customer Journey Slack Integration and Collaboration Developer Track Join Partner Community Plan Your App Developer Fundamentals Develop Apps Start Here Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Education Cloud Consultant Technical Learning Journey Education Cloud Consultant = 80 hrs Salesforce Administrator = 68 hrs Education Cloud and Industry Salesforce for Education Managed Components Packages (Legacy) Prerequisites Certi昀椀ed Education Cloud Datasheet EDA Basics Administrator Education Cloud Overview Accounting Subledge Education Architecture Setup Integration, Migration, and Data AI and Analytics Quick Look Management Business Rules Engine Constituent Management in Education Cloud EDA Data Insights for Recruitment Consultant Meet Education Cloud Data Migration Kit and Admissions Care Plan Management Student ID Field in EDA Explore Education Cloud Digital Transformation at CRM Analytics Quick Look Education Institutions Interest Tags Documentation EDA Con昀椀guration and Data Education Consultant Import Constituent-Centric Data Tableau AI and Analytics Start Here Academy Strategies for Education Quick Look Get to Know Omnistudio EDA Documentation Education Cloud Trial Org Data Storage for Education Einstein Discovery Quick Look Quick Look Nonpro昀椀t Cloud for Programs Student Engagement for Education Cloud Quick Look Institutions Documentation Large Data Volumes EDA Reports Appointments in Education Student Success Hub Cloud Quick Look Documentation Education Cloud Developer Scalability with Salesforce Get to Know Data Cloud Guide Admissions Connect Salesforce Scheduler Series Documentation Person Accounts Administer Salesforce for Documentation K-12 Institutions K-12 Architecture Kit Documentation Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

Technical Learning Journey Salesforce for Nonpro昀椀ts Nonpro昀椀t Cloud Consultant = 80 hrs Salesforce Administrator = 68 hrs Prerequisites Salesforce for Nonpro昀椀ts Nonpro昀椀t Cloud Toolkit Salesforce for Nonpro昀椀ts Managed Certi昀椀ed Overview Packages (Legacy) Data + AI Administrator Data Cloud + AI for Nonpro昀椀t Cloud: Account Nonpro昀椀t Cloud: Industry Nonpro昀椀t Success Pack Model Common Components (NPSP) Nonpro昀椀ts Nonpro昀椀t Cloud Program Actionable Segmentation TDTM with NPSP Explore Data Cloud Management Start Here Insights Platform Data Nonpro昀椀t Cloud Case Business Rules Engine Einstein Generative AI Management Integrity Quicklook Program Management Nonpro昀椀t Cloud Data Processing Engine Fundraising Module Nonpro昀椀t Cloud Outcome OmniStudio Document Nonpro昀椀t Cloud Case Management Generation Management Nonpro昀椀t Cloud OmniStudio FlexCards Outbound Funds Module for Grantmaking Accounting Subledger (Core) OmniStudio OmniScripts Grants Management Accounting Subledger Marketing Cloud Engagement for Nonpro昀椀ts Nonpro昀椀t Cloud Industry SKU Technical/Product Curriculum Course Roadmap Learning tracks Credentials Hands-on

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