3 Implementation Readiness Deepen your expertise with advanced content and resources Contact Center Products Capability Deep Dives and Activities Each capability in the Contact Center can be deeply explored or ● Digital Engagement Partner Pocket Guide implemented piece by piece. The Contact Center product provides ● Service Cloud Voice Partner Pocket Guide an immediate uplift of the technologies available for the client by bundling items to create a full solution to the multi-channel, data ● Service Intelligence Partner Pocket Guide driven Contact Center vision. ● Salesforce Knowledge Partner Pocket Guide ● Self-Service Partner Pocket Guide Here are resources that can help you dive deeper ● Service Einstein Partner Pocket Guide ● Pocket Guides will include PLC and Enablement resources ● Contact Center AP Full Workbook (activity based) ● Contact Center AP Full Workbook is activity based and gets ● Spin up your own Simple Demo Org to test these capabilities you working in the Simple Demo Org Access to the content on Partner Community, Partner Learning Camp (PLC) and Trailhead is available to all registered partners and Salesforce employees. Access instructions