4 Partner Success Additional Support: Engage with the Community and our Service Cloud SMEs Partner Community Office Hours Video Hub Partner Success Video Hub Join the Official: Service Cloud Experts Includes sessions for Contact Collaboration Group in Partner Partner Office Hours Center and LiveAgent Migration Community We will review specific release items Discussions (and more) and engage with a special guest each Join the Service Cloud Trailblazer to Office Hour check the pulse of what’s going on with Upcoming Events customers in Service Cloud (additional Search “Contact Center” in Events groups can be reached from there) Partner Learning Camp Access to the content on Partner Community, Partner Learning Camp (PLC) and Trailhead is available to all registered partners and Salesforce employees. Access instructions

Partner Readiness Guide to Contact Center - Page 7 Partner Readiness Guide to Contact Center Page 6 Page 8