DELIVER Triage, Validate and Fix Defects The project team triages, validates, and fixes issues and defects encountered during testing to ensure the solution meets quality standards and functions as intended before deployment. Defined Outcomes Purpose ❏ Prioritized Resolution: Issues are systematically prioritized The purpose of triaging, validating, and fixing defects is to based on severity and impact, ensuring critical problems are systematically address issues encountered during testing to ensure the addressed first. ❏ Improved Software Quality: Enhancements made through software's quality and functionality align with expected standards. validation and fixes contribute to overall software reliability and Triage involves prioritizing identified defects based on severity and performance. impact, allowing teams to focus resources effectively. Validation ❏ Enhanced User Satisfaction: Resolving defects promptly verifies that fixes resolve the identified issues without introducing new improves user experience and satisfaction with the software. problems or affecting other functionalities. By promptly addressing ❏ Minimized Operational Risks: Addressing defects before defects through this structured approach, teams maintain software deployment reduces the likelihood of issues impacting operations and business continuity. integrity, enhance user satisfaction, and prepare the product for ❏ Efficient Resource Allocation: Optimal allocation of resources Salesforce Adoption Dashboards successful deployment, minimizing risks and disruptions in to critical issues streamlines development efforts and improves operational environments. productivity. Defect Priority & Severity Definitions Example Best Practice Tools & Templates