DELIVER Triage, Validate and Fix Defects The project team triages, validates, and fixes issues and defects encountered during testing to ensure the solution meets quality standards and functions as intended before deployment. How To Perform ● Team member or customer tester discovers a bug or defect During SIT and UAT. ● Team member or customer tester logs bug or defect in the development tracking system. (e.g Jira) ● Any supporting documentation such as screenshots, spreadsheets, etc. used to help troubleshoot the defect. ● A detailed description including step-by-step instructions must be included. Items such as user logged in as, specific fields, and pages impacted, should all be included. ● All defects will be linked to the associated user story and test case. ● All defects will be assigned to the development or configuration lead for resolution. ● QA team reviews logged bugs and defects and verifies them as reproducible and valid bugs. ● Bugs or defects are assigned to a development team member for resolution. ● Team member assigned to bug or defect resolves the issue and marks the defect ready for retesting. ● QA Team re-tests the solution to verify the issue is resolved. ● If a customer tester submitted the bug or defect it is sent back to them for re-testing as well ● Customer tester verifies fixes. ● Defects opened in the defect management system should use the following statuses: ● Open [Default] The defect has been reported, and not yet reviewed ● Canceled The defect was reviewed and canceled ● In-Progress The defect fix is in progress ● Retest The defect fix is complete and ready to be tested ● Closed The defect fix has been validated and works