Partner Readiness Guide to Service Cloud and Industries Service Cloud is a trusted solution for many Salesforce partners and customers. Its purpose has remained the same into the age of AI transformation. To help increase customer satisfaction, deflect more cases, and maximize efficiency. The newest nomenclature “Service Cloud & Industries” is twofold. At one level Service Cloud is integrating common Industry Solutions into its core functionality. At the second level, Service Cloud & Industry (Cloud) are The learning resources in this guide are continuously evolving. Check back designed and packaged to produce supercharged and frequently to stay informed and leverage relevant solutions for service organizations. the most recent content.