Partner Readiness Guide to Service Cloud & Industries

Partner Readiness Guide to Service Cloud and Industries Service Cloud is a trusted solution for many Salesforce partners and customers. Its purpose has remained the same into the age of AI transformation. To help increase customer satisfaction, deflect more cases, and maximize efficiency. The newest nomenclature “Service Cloud & Industries” is twofold. At one level Service Cloud is integrating common Industry Solutions into its core functionality. At the second level, Service Cloud & Industry (Cloud) are The learning resources in this guide are continuously evolving. Check back designed and packaged to produce supercharged and frequently to stay informed and leverage relevant solutions for service organizations. the most recent content.

Service Cloud & Industries Readiness Journey Help transform your clients Support Center into an AI Service and Industry ready solution 3 1 2 4 5 Sales Say Hello to Product Implementation Partner Readiness Service Readiness Readiness Success Cloud & Industries Access to the content on Partner Community, Partner Learning Camp (PLC) and Trailhead is available to all registered partners and Salesforce employees. Access instructions

1 Say Hello to Service Cloud & Industries Let’s Get Started What is Service Cloud & Industries? Service Cloud Industries Service Cloud is one of the Salesforce Core Clouds that ★ Who uses Service is essential to a successful CRM solution. It’s purpose to Cloud? ★ Industries in Service enable organizations to increase customer satisfaction, ★ What is Einstein 1 ★ Industry for Service deflect more cases, and maximize efficiency is now Service? packages powered by AI and data — from self-service to the ★ Can I see a demo? contact center to the field. Get Started with our All the latest information on Industries Pocket Guides Industry solutions are designed to work with Salesforce Salesforce.com Service Cloud to deliver successful Service and AI Industry ready solutions. Service Cloud Pocket Guide Access to the content on Partner Community, Partner Learning Camp (PLC) and Trailhead is available to all registered partners and Salesforce employees. Access instructions

2 Sales Readiness Start with the Messaging Sales Readiness for Service Cloud Core Industries Add-Ons Industries Einstein 1 Service Service Cloud capabilities available are based on the Salesforce has introduced As Salesforce adopts original Salesforce Service Cloud Edition that best fits your Industry first editions Industry driven solutions to clients. Match your clients’ maturity with their growth packaging Industry use our “Core” Service Cloud, goals and find the right edition for them. cases with Einstein 1 Service keep up with the additional Salesforce Service Cloud Pricing Page at the foundation. licensing or required Service Einstein 1 Service Data Sheet Cloud Editions. Resources: GTM Partner Pocket Guide Most importantly as Partners you can attend Sales Industries in Service Cloud Industry Pricing on Enablement Sessions. Visit our Partner GTM & Sales Salesforce.com Enablement: Pocket Guide to attend or review our sessions. Access to the content on Partner Community, Partner Learning Camp (PLC) and Trailhead is available to all registered partners and Salesforce employees. Access instructions

3 Product Readiness Skill Up and become Certified for Service and or Industries Service Cloud Readiness Service Cloud & Industries Readiness Consulting partners find that the Service Cloud Consultant Consulting partners find that the Service Cloud Consultant Certification and an Industry Accredited Professional Credential Certification is one of the primary and expected certifications they pairs well to fit the needs of their client and their firms’ should have in their toolbox. Exam takers should be able to gather readiness. requirements, design, implement and support scalable solutions grounded in Service Cloud best practices. Industries Einstein 1 Service can be supported with our various Industry Cloud credentials. Start the certification journey at Trailhead Extend your Learning Journey with Partner Learning Camp Start with Industry Overview and Trails on Trailhead Refer to the Partner Learning Journey pages to find out about Industry Learning Paths. Access to the content on Partner Community, Partner Learning Camp (PLC) and Trailhead is available to all registered partners and Salesforce employees. Access instructions

4 Implementation Readiness Deepen your expertise with advanced content and resources Service Cloud Service Cloud & Industries Readiness The Service Cloud is powered by foundational and Service AI Industries and Einstein 1 Service will have industry focused best Capabilities. Each of these driven with best practices and practices which include specific use cases and data models. applications. Further your application knowledge by taking advantage of the ● Visit the Partner Learning Camp to dive deeper with Service depth that our Industry Product Enablement team provides Capabilities and Activity based options. with Partner Learning Camp, Facilitated Sessions and Pocket ● Join our Expert facilitated sessions to get time to learn partner Guides focused on Industries. focused information and get information on implementing demo options. Use the Salesforce Industries Learn page to get started on your ● Visit our collection of Pocket Guides that focus on initiative industry of focus driven capabilities. Access to the content on Partner Community, Partner Learning Camp (PLC) and Trailhead is available to all registered partners and Salesforce employees. Access instructions

5 Partner Success Additional Support: Engage with the Community and our SMEs Service Cloud Service Cloud & Industries Readiness ● Join the Official: Service Cloud Experts Collaboration Group in Partner Community Industries offer the same success strategies for Industries ● Join the Service Cloud Trailblazer to check the pulse of what’s Einstein 1 for Service going on with customers in Service Cloud (additional groups can be reached from there) Join the Partner Community and join your Industry group ● Attend Partner Office Hours as we review specific release Find the Pocket Guides on each community page or start on items and engage with a special guest each Office Hour the Salesforce Industries Learn page ● Missed a session? Partner Success Video Hub Includes Service Keep up with customers by finding Industry Cloud groups in Cloud Partner Enablement Sessions the Trailblazer community ● Get involved by attending sessions, providing feedback and asking questions Access to the content on Partner Community, Partner Learning Camp (PLC) and Trailhead is available to all registered partners and Salesforce employees. Access instructions

Thank you! Thank you for learning through Partner Readiness Guides. We hope you enjoyed this readiness guide to Service Cloud & Industries Access the Hub and explore all our guides! Readiness Guides Hub