Five attributes of an agent • Role: De昀椀ne the topics the agent can assist with and provide instructions • Data: Feed in data so that your agent is knowledgeable about your business • Actions: You assign actions so that they can take actions on your behalf • Guardrails: De昀椀ne limits of the actions that agents can take • Channel: Interact across every single channel Give agents trusted data with Prompt Builder • Create reusable templates to take prompt-driven action • Enrich agents with enterprise data across CRM, Data Cloud, and Zero Copy sources • Embed prompts into the 昀氀ow of work with agents, 昀氀ows and records Roughly 170K prompt templates executed each week If you can describe it, Agentforce can do it. Build agents for any job with Agent Builder. • AI powered tools to describe and build any agent • Connect agents to prompts, 昀氀ows, Apex, and APIs • Con昀椀gure agents to take action on any channel Resources: • Agentforce Dreamforce Keynote Video on Salesforce+ • Agentforce and Data Cloud Dreamforce Collection • Agentforce Partner Community Page • Build Your First Agent with Agentforce - Trailhead • AI Specialist Certi昀椀cation • Agentforce Partner Readiness Webinar • Agentforce Partner Readiness Guide • Website: Agentforce 10