Dreamforce Agentforce Announcements Agentforce Humans with Agents drive customer success together. Agentforce is Salesforce's groundbreaking new low-code platform for companies to build, customize, and deploy autonomous agents that support employees and customers. Salesforce's 昀椀rst-ever Agentforce AI agents, including Agentforce Service Agent, Agentforce SDR Agent, Agentforce Sales Coach, Agentforce Merchant Agent, Agentforce Buyer Agent, Agentforce Shopper Agent, and Agentforce Marketing Campaign Agent make deploying an agent easier than ever. With Agentforce, for the 昀椀rst time, customers will have access to out-of-the-box templates for quickly building and customizing autonomous AI agents that meet their speci昀椀c business requirements. These agents can also be personalized using familiar Salesforce tools, including prompt templates, Flows, and Apex. Utilizing an LLM’s language and reasoning capabilities, these agents are able to carry out business tasks using a company’s CRM data, external data, and metadata while adhering to strict privacy and security guidelines. They can also seamlessly escalate complex, high-priority queries to human agents. Agentforce agents are dynamic and conversational without requiring predetermined conversational 昀氀ows. In contrast to copilots, they provide an additional level of autonomy and sophistication as they don't require a conversational interaction to execute a task and can also be triggered by changes in data and automations. Only Agentforce brings together humans, AI, data and CRM. Salesforce AI agents are easy to deploy and customizable for every customer experience. Agentforce doesn’t just assist, it takes action. Agents are di昀昀erent from chatbots because they can take actions on your behalf and bring you in when human oversight is needed. 9