Other Highlights from Service Cloud Sessions: • Companies implementing Salesforce AI and automation have seen remarkable e昀케ciency gains, such as a 40% increase in case resolution and saving agents over 90 hours per week. (1) • Converge ICT's utilization of Salesforce Service Cloud and Einstein AI led to a 24% improvement in speed to answer and a 25% increase in mobile worker productivity. Resources: • Service Cloud Keynote • Salesforce + Service Collection • Customer Story: OpenTable • Customer Story: Fisher & Paykel • State of Connected Customer Report • Website: Service Cloud Source 1: 3 Ways AI Makes Service Frictionless and Fun Source 2: Drive Retention in High Tech with AI-Powered Service 18