Agentic Maturity Model 5. Selling Agentforce Act Now! Not all use cases are created equal, and not all partners are at the same level of maturity in their agentic journeys. This maturity model is an internal tool used by Salesforce to align the complexity and sophistication of agentic use cases with their business impact. Using the Maturity Model: Hear Kaylin Voss, EVP of Sales at Agentforce & Data Cloud, explain how we use this model to drive targeted sales conversations and deliver tailored solutions. New Watch Video Simple Orchestration, Single Domain Autonomously orchestrate low complexity tasks in siloed data environment Level 2 Multi-Agent Orchestration Enable any-to-any-agent operability across disparate stacks with agent supervision Level 0 Level 1 Automate repetitive tasks using predefined rules, no reasoning / learning capability Fixed Rules and Repetitive Tasks Information Retrieval Agents Assist humans by recommending actions & retrieving information Level 4 Complex Orchestration, Multiple Domain Level 3 Autonomously orchestrate multiple workflows with harmonized data across multiple domains Maturity Chatbots - Co-pilots Agents Agentic Maturity Model Where are your customers on their Agentic Maturity? Agent Astro Tip When identifying the right agentic use case for your customer, it's essential to match the agent with the customer's level of readiness and maturity. Offering something too complex can result in poor adoption and consumption, thereby reducing the likelihood of agentic expansion. Equip your teams with this maturity model to help them develop appropriate strategies for each customer. New