Agentforce Overview Partner First Call Deck: Slide presentation shared by PAMs to introduce partners to Agentforce. What is Agentforce? Agentforce is Salesforce's groundbreaking new low-code platform for companies to build, customize, and deploy autonomous agents that support employees and customers. With Agentforce, customers have access to out-of-the-box templates for quickly building and customizing autonomous AI agents that meet their specific business requirements. Utilizing an LLM’s language and reasoning capabilities, these agents are able to carry out business tasks using a company’s CRM data, external 1. Get to Know Agentforce data, and metadata while adhering to strict privacy and security guidelines. They can also seamlessly escalate complex, high-priority queries to human agents. Agent Astro Tip Agents are defined by 5 key attributes: ● Role: What is the agent's role? ● Knowledge: What topics or data will the agent be knowledgeable about? ● Actions: What actions will the agent take? ● Guardrails: What are the guidelines or constraints for the agent? ● Channels: Which channels will we deploy these agents on? (e.g., website, Slack, email, voice, etc.) Agentforce Use Cases: Get inspired with practical, custom use cases across industries, so you can tailor your agents to your business and customer needs. Agentforce General Resources Agentforce Website: In-depth collection of demos, details, and more. Agentforce Enablement Resource Library: An extensive library of technical resources for Agentforce enablement. New Library of Demo Videos: Discover how Agentforce brings together humans + AI + data + actions. New New