DELIVER Conduct Usability Testing Usability Testing is a user-validated and quantified solution to gain real insights into the state of your product's user experience. Testing helps to identify any usability issues and determine the user's satisfaction with the product prototype. How To Perform Step 1: Identify the main processes Start by evaluating the application's key processes and acquiring relevant business metrics as a baseline. Step 2: Determine core metrics Align business goals with usability metrics to improve the application's user experience. Use the 10 UX heuristics from the Nielsen Norman Group: 1. Visibility of system status: Ensure users always understand what's happening. 2. Match between system and the real world: Use familiar language and terms. 3. User control and freedom: Allow users to navigate freely, including backtracking. 4. Consistency and standards: Maintain uniform UI elements and actions. 5. Error prevention: Optimize error-prone areas to minimize mistakes. 6. Recognition rather than recall: Prompt users to confirm rather than input information. 7. Flexibility and efficiency of use: Provide flexible workflows for efficient use. 8. Aesthetic and minimalist design: Present relevant information clearly and prioritize common actions. 9. Help users recognize, diagnose, and recover from errors: Use clear error messages and actionable solutions. 10. Help and documentation: Ensure intuitive design reduces dependency on documentation. Integrate UX testing throughout all phases of testing, collaborating closely with the UX team if available. Step 3: Test with real users Including real, end users in the process is key to crafting experiences that will delight your users.