Customer Sign Off Project Closure To obtain customer sign-off on project closure must include a formal sign off on deployment and post go-live support (hypercare) activities have been completed within the scope of the project. ❏ Formal Deployment Sign Off: Customer sponsor has formally signed off project Go-Live to deploy to production. ❏ Post Go-Live Support (Hypercare): Hypercare period is completed as per agreed timeline (30/60/90 days). Customer sponsor is satisfied all issues/bugs within scope have been resolved. ❏ Project Closure Sign Off: Formal project closure meeting scheduled with key stakeholders to present final deliverables and hypercare support activities within scope are resolved. Project Closure documented and signed-off by customer sponsor.