DELIVER Customer Knowledge Transfer The purpose of a customer knowledge transfer is to empower them with the skills and information needed to independently manage and maintain the project or system. How To Perform Utilize all documentation created throughout the project lifecycle including functional and technical specifications, user stories, customer journey maps and architecture diagrams to prepare for your customer knowledge transfer session. Steps to perform are as follows: 1. Preparation: Identify stakeholders, define objectives, and gather relevant documentation. 2. Planning: Create a structured transfer plan, schedule sessions, and assign roles. 3. Execution: Present project overview, system functionalities, and conduct interactive sessions with practical examples. 4. Documentation and Support: Provide comprehensive documentation and establish ongoing support channels. 5. Closure: Review key points, formalize the handover, and schedule follow-up sessions for any outstanding issues. This approach ensures a smooth transfer of knowledge, empowering the customer team to manage and maintain the project effectively.