Y DEPLO Run Post Go-Live Support (Hypercare) Post-go-live support involves providing ongoing assistance, monitoring, and maintenance to ensure the smooth operation and user satisfaction of a newly deployed system. Defined Outcomes Purpose ❏ System Stability: Ensure the newly deployed system operates The purpose of post-go-live support is to ensure the newly deployed reliably without major disruptions or downtime. system operates smoothly and meets user expectations. This phase is ❏ Issue Resolution: Promptly address and resolve any bugs, critical for addressing any issues that arise after the deployment, performance issues, or user-reported problems. ensuring that any bugs, performance issues, or user difficulties are ❏ User Adoption: Facilitate smooth user adoption through promptly resolved. training, documentation, and responsive help desk support. ❏ Performance Monitoring: Continuously monitor system By providing continuous monitoring and immediate assistance, performance to identify and address potential issues proactively. post-go-live support helps maintain system stability and operational ❏ Feedback Collection: Gather user feedback to identify areas for continuity, minimizing disruptions to the business. improvement and inform future system enhancements. ❏ Operational Continuity: Maintain business operations without Salesforce Adoption Dashboards significant interruptions, ensuring a seamless transition to the new system. Example Post Go-Live Support Models Best Practice Tools & Templates