The key activities listed are a SCALE reference guide on best practices, in no particular order, and serve as recommendations depending on the project scope. Key Activities Introduction Report on key business metrics, provide insights and ❏ Continuous Improvement Plan recommendations. Continue to scale and evolve the ❏ Quarterly Business Review solution to meet if not exceed business expectations. Identify new opportunities to maximise business value. Objectives What’s involved ? ● Upskilling resources in Salesforce and industry best multiple lines of practices to ensure continued development ● Reporting insights and recommendations to evolve the placeholder content solution Why is it important ? ● Ensures continued development of the application to allow for future directions and business growth ● Customer resources can iterate application over time requiring less involvement from Salesforce