Partner Readiness Guide to Salesforce Field Service (SFS)

Partner Readiness Guide to Salesforce Field Service [SFS] and Industries An extension of the robust Salesforce Service Cloud, Field Service [SFS] oûers a management platform designed to drive eûciencies in a company's ûeld service operations ultimately and often resulting in better customer satisfaction ratings. Aligned with Industries and Agentforce, our SFS solutions are packaged to produce supercharged and relevant solutions for ALL service organizations. The learning resources in this guide are continuously evolving. Check back frequently to stay informed and leverage the most recent content.

Salesforce Field Service & Industries Readiness Guide "Empowering Service Beyond Boundaries." 3 1 2 4 Sales Say Hello to Product & Partner Success Readiness Field Service Implementation Readiness Access to the content on Partner Community, Partner Learning Camp (PLC) and Trailhead is available to all registered partners and Salesforce employees. Access instructions

1 Say Hello to Salesforce Field Service [SFS] Let9s Get Started Partner Program & What & Why Field Why Industries? Why Agentforce? The SFS Ecosystem Resources Service? Field Service ï What is SFS? ï AppExchange ï Partner Community ï Agentforce Partner Guide ï SFS Demo ï Navigator ï Partner Learning Camp ï Industries Home Page ï Agentforce Information ï Partner Finder ï Trailhead ï Industries Learning ï Get started with Service Cloud Resources Agentforce ï Partner Help / Support ï Service Cloud Readiness ï Industries Pocket Guide ï Learn about Data Cloud Organization Training & Events Guide ï Build your Customer 360 ï Marketing Services ï Events Calendar ï Service Cloud Pocket Guide Access to the content on Partner Community, Partner Learning Camp (PLC) and Trailhead is available to all registered partners and Salesforce employees. Access instructions

2 Sales Readiness Start with Messaging Sales Readiness Agentforce Field Service Ecosystem ï Partner GTM & Sales Enablement Pocket Guide [sfdc.co/GTMPocketGuide] ï Partner Readiness Guides ï AppExchange ï Partner Connect - * Contact your PAM to get ï ISV Beneûts started ï Partner Guidebook ï Navigator Program ï First Call Deck ï Customer Stories ï Sales Enablement Trailmix based on sfdc.co/GTMPocketGuide Access to the content on Partner Community, Partner Learning Camp (PLC) and Trailhead is available to all registered partners and Salesforce employees. Access instructions

3 Product & Implementation Readiness Get Implementation Ready Training & Events Agentforce Resources Certs & Credentials ï Partner Guidebook 1 1. Certiûed Administrator ï Readiness Guide ï Navigator ï Partner Learning Camp 2. Certiûed Service Cloud ï Start your technical journey ï Field Service Pocket Guide 1 ï Trailhead Consultant ï Agentforce: Agents and Copilot ï All Pocket Guides ï On-demand webinars 3. Certiûed Field Service ï Best Practices for Writing Topic ï FS Experts Chatter Group ï Self-paced hands on training Consultant Instructions ï Agentforce Partner Pocket ï Events Search 4. Accredited Professional ï Best Practices for Agent Action Guide ï Webinars 5. Certiûed AI Specialist Instructions ï Agentforce SDOs ï In Person Workshops 6. Certiûed Data Cloud ï Troubleshooting Agents and ï Help & Training Doc Updates ï Release Readiness Consultant Copilot [ Slack Channel) 1 - required certiûcations before you can take the Field Service Consultant exam Access to the content on Partner Community, Partner Learning Camp (PLC) and Trailhead is available to all registered partners and Salesforce employees. Access instructions

4 Partner Success Additional Support: Engage with the Community and our SMEs Field Service Partner Resources Partner Support ï Getting Partner Support ï Partner Community Chatter ï Sales Support ï Field Service Experts Group ï Implementation Support ï Serviceblazer Community ï Partner Readiness Guide ï FY25 Salesforce Partner Program ï Industries Site Access to the content on Partner Community, Partner Learning Camp (PLC) and Trailhead is available to all registered partners and Salesforce employees. Access instructions

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