Slack Humans & AI drive work success with the most comprehensive operating system for work. The Slack Keynote showcased a transformative era of work, emphasizing the integration and innovation of AI within the Salesforce ecosystem, including Slack, MuleSoft, and Agentforce. With 41% of work time spent on mundane tasks and 70% of enterprise applications not connected, the introduction of AI aims to streamline work昀氀ows and enhance productivity. Demonstrations revealed a 47% increase in productivity through Slack work昀氀ows, while the integration of Salesforce channels and Agentforce into Slack indicates a shift towards a more collaborative and e昀케cient work environment. Notably, Slack has evolved into a conversational interface, acting as an operating system that connects humans, applications, and now robots, driving signi昀椀cant improvements in response times and work management. Keynote Announcements 1 Salesforce Channels | GA Dreamforce 4 AI in Slack | GA Dreamforce Sept '24 Sept '24 • Huddle Notes: Capture the key takeaways • A new type of channel that connects and action items from your huddle Salesforce CRM records to channel-based • AI Work昀氀ow Builder: Easily create work- conversations in Slack and gives teams a 昀氀ows with natural language prompts comprehensive space to collaborate on • Work昀氀ow Builder Summary: Build work- every account, opportunity, or any other 昀氀ows with a new step: summarize channels Salesforce record • File Search: Search across your shared 昀椀les • Collaboration grounded in CRM data. and canvases • Automatically-mapped metadata layer for • App Search: Search across connected apps structured + unstructured data like Jira and Github (GA: Fall 2024) • User permissions inherited from Salesforce 2 Agentforce in Slack | GA 2025 - Available 5 Third Party AI Agents | GA Dreamforce with an Agentforce license and a Slack Sept '24 license • Users can build custom agents or install • With a new user interface for agents, teams third-party agents like Adobe or Anthropic can now talk to their data, surface insights, and from the Slack Marketplace — a hub for take action on tasks in Slack with Salesforce's Slack apps, agents, and AI assistants — to Agentforce Agents. Users can engage with help complete tasks and drive projects to these agents just like a colleague, using natural the 昀椀nish line language to ask questions and receive trusted • Available on Slack paid plans responses back. 3 Slack Templates | GA Oct '24 • Collections of ready-to-use templated channels, canvases, lists, and automated work昀氀ows that make work faster and more productive. Slack templates streamline how work gets started with standardized guidance, pre-con昀椀gured format- ting, and pre-built work昀氀ows. 26