Go-Live Reducing human intervention and long resolution times to deliver 'best-in-class support' with Agentforce Estimated deflection Service Agent 15% rate Challenge A leading smart home company based in the United States faced challenges in managing complex troubleshooting in savings achieved through processes involving multiple technologies, leading to lengthy resolution times and high human intervention. They Agentforce Service Agent 500K sought to improve efficiency and provide a differentiated, innovative service experience. Their goal was to minimize deflection alone repeat customer interactions with the contact center while delivering best-in-class support. Solution Region NeuraFlash and Salesforce collaborated to implement Agentforce Service Agent for the customer, significantly reducing Global the need for human intervention and streamlining troubleshooting processes, which improved response times. A Industry custom Agent Assist widget, built by NeuraFlash and integrated into the service console, helped agents deliver more TMT, HighTech empathetic and effective responses by providing real-time information and suggestions. NeuraFlash went beyond a basic bot by integrating AI into daily workflows, transforming the customer service experience and expediting Go-Live Date: self-service benefits. These innovations resulted in faster, more accurate responses, ultimately enhancing the overall Q3 2024 through 2025 customer service experience for the customer. Navigator Expert: “Our customer is committed to revolutionizing their already excellent customer service over the Service Cloud next 3 years by partnering with NeuraFlash to implement an Agentic front door to their services. Level 1 Specialist: Powered by Agentforce, we are supporting them with micro-releases, introducing their digital Einstein workforce one agent and use case at a time.” - Tom Hebner, VP of Agentforce, NeuraFlash #WinningWithPartners Products Agentforce Service Agent Service Data Cloud