The Fundamental Building Blocks of Agents Deûne jobs to be Give each Create and done with topic speciûc assign intelligent Topics Instructions Actions 1. Always oûer to look up order status using Order Management Lookup Order Status either order number or email. 2. Always lookup return status before Repairs Generate Return Label getting a return label. 3. As a ûrst step before processing a return, educate the customer on process using Answer Questions with Knowledge knowledge articles. The Agent runs in a speciûed Action Instructions: Describe the task Topic Classiûcation Description: Deûne Channel your action does and when to use it in a when to use your topic in a conversation, conversation. based on your user9s intent. Agents have a deûned location where they Action Input & Output Instructions: Topic Scope: Deûne what it9s able to do do their job, such as a customer support Describe how to format and use the within your topic. website. input & output. Atlas Reasoning Engine The output from the action is checked by the planner to make sure the response has addressed the original task