4 Partner Success Risk-Smart Strategies for Partner Excellence If issues arise that impact the project’s timeline, cost, and/or quality, please follow best practices to define a risk mitigation plan and provide recommendations to the customer. For Salesforce's best practices in risk and issue management, please watch the recording below. Project Risks/Issues Technical Support Delivery Excellence Red Account Program The Salesforce Red Account Program helps customers and When Salesforce Product and Technical Risks/Issues For Salesforce Delivery partners by creating a resolution arise during a customer implementation: Excellence live enablement, plan for escalated risks or issues. If tools, templates, 1. Log a Case with Salesforce Technical Support a Red Account is created, a on-demand training courses, Salesforce representative will 2. Reach out to your Salesforce Account Executive, support and guidance. contact you and your customer to your Partner Account Manager and/or Partner collaborate on a solution. Sales Counterparts and inform them of the JOIN The Official: Partner Check out the "Find a Path business impact to the customer. Delivery Readiness Group Forward with the Red Account Program." on Partner Learning Camp. Watch: A Partner Guide to Project Risk & Issue Management Enablement > Access to the content on Partner Community, Partner Learning Camp (PLC) and Trailhead is available to all registered partners and Salesforce employees. Access instructions