2 DEFINE Create SOW (1 of 3) Creating a Statement of Work (SOW) involves outlining the specifics of a project to ensure clear communication and expectations between all parties involved. Here’s a detailed guide to the chapters that are typically included in a SOW: How To Perform 1. Introduction 4. Deliverables ● Purpose: A brief overview of the document's intent. ● Description: Detailed description of each deliverable by project phase. ● Overview: Business needs, vision and why the project is being initiated, ● Acceptance Criteria: Standards and conditions for accepting each what problem will be solved. deliverable. ● Benefits: Summary of benefits this project will deliver to the customer. 5. Schedule and Milestones 2. Objectives ● Project Timeline: High-level schedule of the entire project. ● Success Metrics (KPI’s): Specific, measurable outcomes the project ● Milestones: Key points throughout the project timeline, indicating aims to achieve. major events or deliverable completions. ● Deliverables: Tangible products, services, or results expected from the ● Dependencies: Relationships and dependencies between tasks and project. milestones. 3. Scope 6. Roles and Responsibilities ● Tasks and Activities: Detailed list of tasks that will be performed. ● Project Team: List of key team members and their roles.(Inc Customer ● Inclusions and Exclusions: Specifics on what is in/not in scope roles and expected hours/% of time required) ● Assumptions & Constraints: Conditions and limitations affecting the ● Responsibilities: Specific duties assigned to each role. project. ● Stakeholders: Identification of stakeholders and their involvement.