The key activities listed are a DEFINE reference guide on best practices, in no particular order, and serve as recommendations depending on the project scope. Key Activities Introduction The define phase includes project initiation activities to ❏ Review Customer Business Processes elaborate on engagement details in order to confirm the ❏ Define Success Metrics desired business outcomes and proposed scope, prepare ❏ Create Statement of Works (SOW) the required plans and agree the high-level architecture. ❏ Create Activity/Deliverable Map ❏ Project Change Control Management Plan Objectives ❏ Project Governance Management Plan ❏ Project Risk Management Plan What’s involved ? ❏ Team Agreement/Ways of Working ● Defining more details about the engagement multiple lines of ❏ Define Enablement Strategy/ Plan ● Preparing the required plans ● Alignment of strategies placeholder content ❏ High Level Architecture ● Preparing the teams ❏ Functional/Technical Specifications Why is it important ? ❏ Obtain Formal Customer Sign Off (move to Design) ● Allows the engagement teams to understand what the engagement involves ● Setting the terms of engagement ● Determines how best to move the engagement forward